Collibet India ("we," "us," or "our") operates the Ridle mobile application ("app") and website ("site"). This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our app and services. By using Ridle, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our services, ensure user safety, and enhance user experience. The information we collect includes:
Personal Information: Information that identifies you as an individual, such as:
Device Information: Information about the device you use to access our services, including:
Usage Information: Details about your interaction with our app and services, such as:
Location Information: We collect precise location data from your device to facilitate ride matching, navigation, and other app functionalities. You can control location permissions through your device settings.
Communications: We collect information from your communications with us, including:
2. How We Use Your Information
We use the information we collect for various purposes, including:
Providing Services: To facilitate ride requests, process payments, and provide customer support.
Improving Services: To understand how users interact with our app and improve our offerings, features, and user experience.
Safety and Security: To enhance user safety, authenticate users, detect and prevent fraud, and enforce our terms and conditions.
Communications: To send important notices, updates, promotional materials, and respond to user inquiries.
Legal Compliance: To comply with legal obligations and respond to lawful requests from authorities.
3. Sharing Your Information
We may share your information with third parties in the following circumstances:
Service Providers: We may share information with trusted third-party service providers who assist us in operating our app, processing payments, conducting data analysis, and performing other business-related functions. These providers are contractually obligated to protect your information and use it solely for the services they provide to us.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the business transition.
Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or in response to a valid request by public authorities.
Protection of Rights: We may share information when we believe it is necessary to protect the rights, property, or safety of Ridle, our users, or others.
4. Data Security
We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
Encryption: We use industry-standard encryption protocols to protect data transmitted over our network.
Access Controls: We limit access to personal information to authorized employees and contractors who need it to perform their job responsibilities.
Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
6. Your Rights and Choices
You have certain rights and choices regarding your personal information:
Access and Update: You can access and update your account information directly through the app.
Delete Account: You can delete your account by contacting us at [email protected]. Please note that we may retain certain information as required by law or for legitimate business purposes.
Opt-Out of Communications: You can opt-out of receiving promotional communications by following the unsubscribe instructions in our emails or by contacting us. Please note that you may still receive transactional or service-related communications from us.
Location Data: You can control the collection of location data through your device settings. However, disabling location data may limit your ability to use certain app features.
7. Third-Party Services
Our app may contain links to third-party websites or services that are not owned or controlled by Ridle. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party services you access through our app.
8. Children's Privacy
Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we may have collected information from a child under 18, please contact us at [email protected].
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify users of significant changes through the app or via email. Your continued use of Ridle after any changes constitutes acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions, concerns, or feedback about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
We are committed to protecting your privacy and will strive to address your inquiries promptly and efficiently.